![]() ![]() I hope ZTE comes up with a upgrade to fix this issue or I'm gonna have to get another phone can't take this BS. IDK what else to do I use my music all day at work drive allot gets me thru the day. Changed them with no luck also downloaded all my music using Wi-Fi so you can play when you have no signal no luck still does not work. Called ZTE tech support said it was pause feature causing issues told me to change my quality settings in spotify. After 7 day warranty period new phone started doing the same thing go figure the 8th day just out of warranty. I decided to get it replaced with same due to very first ZTE. Said they could get me a different phone or wait for order to come in to get the same one replaced. Took it back to cricket and of coarse they were out of stock of this phone and have never heard of a problem like that. Pausing on all music thru spotify, dezzer and so on. ![]() Problems within the warranty time frame 7 days thru cricket. ![]() My old ZTE stopped charging correctly so I figured I'd get a new one had the old one a really long time and I loved it worked great never gave me any problems so I'd thought I'd get a new one. My initial request to ZTE was sent through their website, but I think you can email them directly at: luck guys!! I know how INFURIATING it is! Which reminds me, I have to email them to let them know I'm holding on to it until further notice! I want to leave that option open for myself. they were willing to take the phone again. In the meantime, I had contacted ZTE again and they opened another repair ticket for me. I can't say for sure that's what fixed it (in fact, I'm highly skeptical), but I figured it wouldn't hurt to share what helped me this time around. Worse than it was before! I thought that maybe using GPS did something to the phone since the problem came back the second I used it again (I had forgotten at the time that I had already used GPS since getting my phone back), so I downloaded an app called GPS Status and clicked Reset GPS. As soon as I started using the app, the pausing problem came back. I did notice with YouTube the volume slider would go to 0 then back. Until one day I went for a run using a running app that tracks my progress. Turn on music - Spotify or YouTube Lock screen & put the phone in my pocket Music randomly pauses Sometimes I have to restart my app. Long story short, I got my phone back and all worked well for over a month. Before I shipped it though, I called Metro and explained my situation and asked them if they can temporarily hook my old phone back up again while this one was getting fixed. They fixed it for free because I only had it less than a month, I just had to pay to ship it there (like $7 from MA to TX). I ended up having to send my phone to ZTE for repair. ![]()
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